Last modified: April 14, 2024
Refund Policy
Please take your time and read this policy carefully. This is the Refund Policy of immigration-support.us. At VSA Network LLC’s website, located at https://immigration-support.us we/our/us), we aim to provide the best customer support possible. immigration-support.us is dedicated to helping you traverse through your immigration and/or non-immigration process with confidence, and guarantee your satisfaction. However, in the event, you are not satisfied with the service provided regardless of the reason, please contact us at once by sending an email to support@immigration-support.us so we can address your inquiry, issue a refund (if applicable), or provide you with discount/ credit that can be used for immigration-support.us services.
POLICY TERMS
We provide a refund policy which is effective PRIOR to the submission of your travel document application. By making a purchase of services on this website, you agree and accept to be bound by the terms of this policy, as well as the Terms of Use, Privacy Policy, Terms of Service, and any other applicable policy or term posted on the website. Upon your review of the government forms for submission after your purchase, your approval of these documents will constitute a waiver of your right to a refund from that point onwards. Should a material error be made on your application, we will re-submit the application on your behalf at no additional cost to you, but a refund will NOT be issued.
Refunds PRIOR to the submission of your travel document application must be requested by emailing support@immigration-support.us. The Subject line must read: “Travel Visa Refund Request”. Your refund request email MUST include the following information:
Full Name of Applicant,
Invoice # or Order ID,
The last four digits of the credit card used to purchase our services,
The date the services were purchased, and
The reason for requesting a refund.
We will process your request within 24-48 hours after we have received all the information requested above from you. Approved refunds will be credited to the same payment method used at the time of purchase and should appear in your account within 1-7 business days based on your financial institution’s policies and your statement’s billing cycle. If 10 days have passed and your refund is not reflected in your account, please contact our Billing Department to assist you further.
NON-REFUNDABLE FEES
Please note that this policy cannot and will not apply to government fees remitted to the issuing authority, or other pertinent Governmental agencies. When you send a payment to a government agency, you agree to pay for a government service. Filing and biometric service fees that you pay to them are final and non-refundable, regardless of any action the government office takes on your application, petition, or request, or if you withdraw your request/application. We cannot refund or credit any money paid to other third parties with a role in processing your order (such as your medical examiner, translators, etc.) For further information, please review the FEE DETAILS below.
CHARGEBACK NOTICE
By obtaining our services, you agreed to be bound by the service terms and our refund policy. Utilizing a chargeback to obtain a refund outside of these conditions is a violation of these terms.
We take this issue extremely seriously and may report suspicious payment disputes to both the payment processors as well as the US Government’s issuing body, and other pertinent agencies as applicable, along with accompanying proof of fraud. As chargeback fraud is a crime, such conduct can result in being temporarily or permanently barred from entry to the destination country, as well as result in possible criminal and civil charges.
We encourage our clients to contact us to solve any issues they may have encountered, and to prevent any potential or future issues.
ASSURANCE
If you are unsure whether your application is submitted properly, please contact us immediately for support at support@immigration-support.us. If you properly submit a refund request to us, following the stipulations indicated in this policy; be assured that YOU WILL RECEIVE YOUR REFUND. Please allow the above-indicated time of one (1) to seven (7) business days for any refund credit to appear in your account.
SATISFACTION GUARANTEE
Our satisfaction guarantee covers issues directly caused by https://immigration-support.us occurring PRIOR to arrival in the USA. We provide this satisfaction guarantee in addition to certain other guarantees provided by law. See our Terms of Service and Privacy Policy for more details. All refund or credit requests made under this guarantee must be made within 14 days of purchase.
We will exert every effort to provide you with the earliest available appointment but cannot guarantee any outcome. Note that US Embassy/Consular appointments are under the full control of the Embassy/Consulate. Therefore, https://immigration-support.us cannot alter nor has any control over appointment availability at any time.
NOT COVERED UNDER THE SATISFACTION GUARANTEE
Please note that we cannot guarantee the results or outcome of your government filing. For example, the pertinent government agency may reject an immigration/non-immigration petition or application for reasons outside the control or responsibility of https://immigration-support.us. Government backlogs can also lead to long delays before your filing process is complete.
This guarantee does not cover changes to your situation or to your state of mind. It does not apply if entry is denied by the Border Officer, due to an Epidemic/Pandemic related reason. This Guarantee is void if you have made misrepresentations on an application and/or provided misleading information during our service to you. This Guarantee is void if you have already requested a refund or if you have requested a chargeback from your bank.
DISCLAIMER
Using our services, you agree and understand that we are a private, internet-based, travel technology service provider. We are dedicated to helping individuals travel internationally. This website is not a law firm and is not a substitute for the advice of a lawyer or other qualified professional. This website is not affiliated with or endorsed by any Canadian government agency.
NOTE: Blank immigration/non-immigration forms with written instructions for all visas, are available for free at the USCIS website. Use of the https://immigration-support.us and its services are subject to our Privacy Policy, and Terms of Service.
FEE DETAILS – FOR INFORMATIONAL PURPOSES ONLY
Costs For Travel Documents
All travel document applicants are required to pay a visa fee to the US Government’s issuing body. How much the application fee costs and when it must be paid, always depends on the type of document applied for. Before you apply for a travel document, you should therefore find out exactly which type of travel document meets your traveling needs and which issuing authority charges the processing fees for that document.
Payment Methods
The visa fee can be paid at U.S. Consulates/Embassies worldwide through various options. The following payment options are available:
online bank transfer
debit card
credit card
immediate bank transfer
cash deposit with a bank
Note: In some countries (such as Germany, Austria, and Switzerland) payment cannot be made by credit card or girocard.
When paying, all instructions should be followed exactly so that the payment is registered quickly. In particular, the reference number should always be noted in the subject line, otherwise, there may be delays in processing. In the worst case, the visa fee may have to be paid again.
Practical tip: We strongly recommend the use of a credit card.
Please feel free to contact us for more information at support@immigration-support.us!
Handling fees – Our Travel Document Service
In addition to the application fees, translation costs, etc., a consulting and process handling fee is charged when you commission our travel assistance services agency.
Depending on the travel document category, we charge a fixed handling service fee while considering the different processing costs.
Lawful Basis of Processing
Vsa Network, LLC processes personal data of persons in the EU based on the lawful basis outlined below.
Where multiple bases are provided, the basis that Vsa Network, LLC relies on for any particular processing will be context dependent.
EU User Rights
If you are in the EU, you have the following rights with respect to how Vsa Network, LLC processes your personal data.
You have the right to request a copy of the personal data that Vsa Network, LLC has about you;
You have the right to request that Vsa Network, LLC correct the information about you if you believe it to be inaccurate;
You have the right to request that Vsa Network, LLC erase or refrain from using your personal data. This is not an absolute right and, in some circumstances, Vsa Network, LLC may decline to erase or limit its usage of your data, such as when Vsa Network, LLC has an on-going business relationship with you or we are legally required to retain the information. If Vsa Network, LLC cannot honor your request, Vsa Network, LLC will inform you of this fact as well as the reasons for Vsa Network, LLC’s decision;
To exercise any of these rights, please submit the request using the form located here. Alternatively, you may contact Customer Support at support@immigration-support.us.
If you are located in the EU, you also have the right to raise any objections regarding the processing of your personal data and to raise any concerns you may have about Vsa Network, LLC’s processing of your personal data. Thus, in compliance with the Privacy Shield Principles, Vsa Network LLC commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Vsa Network LLC at: compliance@immigration-support.us.
Vsa Network LLC has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States and the United Kingdom. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit www.jamsadr.com for more information or to file a complaint. The services of JAMS are provided at no cost to you.
While we hope that Vsa Network, LLC can resolve any of your privacy concerns to your satisfaction after you contact us directly, you also have the right to file a complaint regarding Vsa Network, LLC’s handling of your personal data with the Information Commissioner’s Office, the UK’s independent Data Protection Authority. Their contact information is:
- Information Commissioner’s Office
- Wycliffe House
- Water Lane
- Wilmslow
- Cheshire
- SK9 5AF
https://ico.org.uk/global/contact-us/
Vsa Network LLC commits to cooperate with EU data protection authorities (DPAs) and comply with the advice given by such authorities with regard to human resources data transferred from the EU in the context of the employment relationship.
Websites – (Covered Entities)
This website is covered under the Vsa Network, LLC privacy policy. Please click here to review a list of other covered websites.
CHANGES TO OUR PRIVACY POLICY
The Company reserves the right to change this Privacy Policy at any time. We will notify you of changes to our Privacy Policy by posting an updated policy on our websites with a new effective date. You should periodically check the Websites to review our Privacy Policy for updates.
Children’s Privacy
Our websites and our services are not directed to anyone under the age of 18. We do not knowingly collect or solicit information from anyone under the age of 18 or allow anyone under the age of 18 to sign up for the service and/or fill out an application.
Parents may wish to arrange for travel requirements for their minor child. We will process these applications with the same security measures used for all our services. In this instance, the data is gathered & collected from the parent/guardian and not from the minor.
If we learn that we have gathered Personal Data from anyone under the age of 13, we will promptly delete such Personal Data. If you are the parent of a child who is younger than 13 years old, and you have provided us with Personal Data about your child with relation to our travel services and want to ensure that it has been deleted, please contact us at support@immigration-support.us.
Data Retention
We retain your personal data for the duration of the customer relationship, if any. We also retain your personal data for 12 consecutive months after our last interaction with you.
Online Behavioral Advertising
We may partner with third-party organizations, such as ad networks, which may use cookies, pixel tags, beacons, clear gifs, and/or other technologies to collect information about your visits to our websites and other non-affiliated sites or applications over time, including information about relationships among the different browsers and devices you use. These third-party organizations collect this information to provide you with relevant advertising based on your browsing activities and interests. This type of advertising is known as interest-based advertising.
We adhere to the DAA’s Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.optout.aboutads.info to learn more about interest-based advertising and how to opt-out of this form of advertising on your web browser by companies participating in the Digital Advertising Alliance (“DAA”). If you use a different browser, erase cookies from your browser, or use a different mobile device, you may need to renew your “opt-out” choices. If you choose to opt-out of receiving interest-based ads, you will continue to see advertisements on websites serving interest-based ads; however, these advertisements will not be tailored to your interests.
California Users
If you are a resident of California, note that we have previously indicated that we do not sell, rent, share, or trade your Personal Data. However, the law requires us to notify you that you may have certain additional rights with respect to the processing of your Personal Data. You may have the right to request that we delete any of your Personal Data. You also have the right to opt-out of the sale* of your Personal Data. To exercise this right, please use the following link: https://contact.immigration-support.us and select the “Do Not Sell my Personal Information” from the Select Topic Dropdown menu.
You also have the right to request that we disclose to you the following information:
The categories of Personal Data that we collect, sell, or disclose for a business purpose;
The categories of sources from which we collect Personal Data about you;
The business or commercial purposes for which we collect your Personal Data;
The specific pieces of Personal Data we have collected about you;
The categories of third parties to which we may sell Personal Data.
You have the right to know the categories of Personal Data that we may sell or disclose for a business purpose. We disclose all information, including all Personal Data that we collect, to the individual associated with that data. We have identified these categories below:
Categories of Personal Data We May Collect (*Please note that we do not sell, rent, trade or share Personal Data as indicated above.)
Your name;
Alias;
Postal Address;
Unique personal identifiers;
Online identifiers;
IP address;
Email address;
Account name;
Browsing history;
Search history;
Information regarding your interactions with websites, applications, or advertisements;
Geolocation data;
Electronic information;
Professional or employment-related information; and
Education information.
Categories of Personal Data that We May Disclose For a Business Purpose:
Your name;
Alias;
Postal Address;
Unique personal identifiers;
Online identifiers;
IP address;
Email address;
Account name;
Browsing history;
Search history;
Information regarding your interactions with websites, applications, or advertisements;
Geolocation data;
Electronic information;
Professional or employment-related information; and
Education information.
You also have the right not to be discriminated against for exercising any of the rights identified in this section. To exercise any of the rights identified in this section, please use the contact information provided below.
International Users
If you visit our websites or use our services from locations outside of the United States, please be aware that the information you provide to us through your use of our websites or our services may be transferred to and processed in countries other than the country from which you viewed our Websites or used our services, including the United States. These countries may not offer equivalent protection for your Personal Data as those available in the country from which you accessed our websites or used our services. The method we use to transfer Personal Data from the EU to the US is through the form they fill out and transfer it to our server.
If you visit our websites or use our services from the European Economic Area (“EEA”), please note that you may have additional rights with respect to the processing of your Personal Data. You may have the right to request that we provide you with access to your Personal Data. You may also have the right to request that we correct any errors relating to your Personal Data, that we erase your Personal Data, that we restrict the processing of your Personal Data, and that we provide you with a copy of your Personal Data in a structured, machine-readable format. You may also have the right to request that we provide your Personal Data to another organization.
In most instances, we process Personal Data with the data subject’s consent. We obtain your consent to process your Personal Data when you file an application. In addition to obtaining your consent to process your Personal Data, we also may process such information to provide our services to you. We may also process Personal Data where required to do so by applicable law or where it is in our legitimate interest to do so and such interests are not overridden by the data subject’s data protection rights. Our legitimate interests may include acting on your behalf to assist in the completion of your applications as you have contracted us to do, improving and developing new products and services, fighting fraud, and protecting our business interests and rights. You have the right to object to our processing of your Personal Data on the basis of our legitimate interests or to withdraw your consent to our processing of your Personal Data.
To exercise your rights, please submit a request using the contact information provided below. Please note that in some instances, we may be required by the applicable law to restrict our disclosure of your Personal Information or to retain your Personal Information after you have requested that we delete it. In such instances, we will comply with the applicable legal requirements.
If you have concerns relating to the processing of your Personal Data, please let us know using the contact information provided below. If we are unable to resolve your concerns, you have the right to file a complaint with the data protection authority where you live, work, or where you believe a breach of applicable law may have occurred.
We do not use automatic decision-making (i.e., making decisions solely by automated means without any human involvement) or profiling (i.e., automated processing of personal information to evaluate certain aspects of an individual).
If we experience a personal data breach, we will notify you and pertinent agencies of this incident in accordance with applicable legal requirements.
CONTACT US
This Privacy Policy is incorporated into our Terms of Service, and therefore governs your use of Vsa Network, LLC’ services. By using Vsa Network, LLC’ services on any of the covered entities, you accept the terms of this Privacy Policy. If you have any questions regarding this Privacy Policy or the practices of our Websites, please contact us by sending an email to support@
EU User Rights
If you are in the EU, you have the following rights with respect to how Vsa Network, LLC processes your personal data.
You have the right to request a copy of the personal data that Vsa Network, LLC has about you;
You have the right to request that Vsa Network, LLC correct the information about you if you believe it to be inaccurate;
You have the right to request that Vsa Network, LLC erase or refrain from using your personal data. This is not an absolute right and, in some circumstances, Vsa Network, LLC may decline to erase or limit its usage of your data, such as when Vsa Network, LLC has an on-going business relationship with you or we are legally required to retain the information. If Vsa Network, LLC cannot honor your request, Vsa Network, LLC will inform you of this fact as well as the reasons for Vsa Network, LLC’s decision;
To exercise any of these rights, please submit the request using the form located here. Alternatively, you may contact Customer Support at support@immigration-support.us.
If you are located in the EU, you also have the right to raise any objections regarding the processing of your personal data and to raise any concerns you may have about Vsa Network, LLC’s processing of your personal data. Thus, in compliance with the Privacy Shield Principles, VSA Network, LLC commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Vsa Network LLC at: compliance@immigration-support.us
Vsa NetworkLLC has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States and the United Kingdom. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit www.jamsadr.com for more information or to file a complaint. The services of JAMS are provided at no cost to you.
While we hope that Vsa Network, LLC can resolve any of your privacy concerns to your satisfaction after you contact us directly, you also have the right to file a complaint regarding Vsa Network, LLC’s handling of your personal data with the Information Commissioner’s Office, the UK’s independent Data Protection Authority. Their contact information is:
- Information Commissioner’s Office
- Wycliffe House
- Water Lane
- Wilmslow
- Cheshire
- SK9 5AF
https://ico.org.uk/global/contact-us/
Vsa NetworkLLC commits to cooperate with EU data protection authorities (DPAs) and comply with the advice given by such authorities with regard to human resources data transferred from the EU in the context of the employment relationship.
Websites – (Covered Entities)
This website is covered under the Vsa Network, LLC privacy policy. Please click here to review a list of other covered websites.
CHANGES TO OUR PRIVACY POLICY
The Company reserves the right to change this Privacy Policy at any time. We will notify you of changes to our Privacy Policy by posting an updated policy on our websites with a new effective date. You should periodically check the Websites to review our Privacy Policy for updates.
Children’s Privacy
Our websites and our services are not directed to anyone under the age of 18. We do not knowingly collect or solicit information from anyone under the age of 18 or allow anyone under the age of 18 to sign up for the service and/or fill out an application.
Parents may wish to arrange for travel requirements for their minor child. We will process these applications with the same security measures used for all our services. In this instance, the data is gathered & collected from the parent/guardian and not from the minor.
If we learn that we have gathered Personal Data from anyone under the age of 13, we will promptly delete such Personal Data. If you are the parent of a child who is younger than 13 years old, and you have provided us with Personal Data about your child with relation to our travel services and want to ensure that it has been deleted, please contact us at support@immigration-support.us
Data Retention
We retain your personal data for the duration of the customer relationship, if any. We also retain your personal data for 12 consecutive months after our last interaction with you.
Online Behavioral Advertising
We may partner with third-party organizations, such as ad networks, which may use cookies, pixel tags, beacons, clear gifs, and/or other technologies to collect information about your visits to our websites and other non-affiliated sites or applications over time, including information about relationships among the different browsers and devices you use. These third-party organizations collect this information to provide you with relevant advertising based on your browsing activities and interests. This type of advertising is known as interest-based advertising.
We adhere to the DAA’s Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.optout.aboutads.info to learn more about interest-based advertising and how to opt-out of this form of advertising on your web browser by companies participating in the Digital Advertising Alliance (“DAA”). If you use a different browser, erase cookies from your browser, or use a different mobile device, you may need to renew your “opt-out” choices. If you choose to opt-out of receiving interest-based ads, you will continue to see advertisements on websites serving interest-based ads; however, these advertisements will not be tailored to your interests.
California Users
If you are a resident of California, note that we have previously indicated that we do not sell, rent, share, or trade your Personal Data. However, the law requires us to notify you that you may have certain additional rights with respect to the processing of your Personal Data. You may have the right to request that we delete any of your Personal Data. You also have the right to opt-out of the sale* of your Personal Data. To exercise this right, please use the following link: https://immigration-support.us and select the “Do Not Sell my Personal Information” from the Select Topic Dropdown menu.
You also have the right to request that we disclose to you the following information:
The categories of Personal Data that we collect, sell, or disclose for a business purpose;
The categories of sources from which we collect Personal Data about you;
The business or commercial purposes for which we collect your Personal Data;
The specific pieces of Personal Data we have collected about you;
The categories of third parties to which we may sell Personal Data.
You have the right to know the categories of Personal Data that we may sell or disclose for a business purpose. We disclose all information, including all Personal Data that we collect, to the individual associated with that data. We have identified these categories below:
Categories of Personal Data We May Collect (*Please note that we do not sell, rent, trade or share Personal Data as indicated above.)
Your name;
Alias;
Postal Address;
Unique personal identifiers;
Online identifiers;
IP address;
Email address;
Account name;
Browsing history;
Search history;
Information regarding your interactions with websites, applications, or advertisements;
Geolocation data;
Electronic information;
Professional or employment-related information; and
Education information.
Categories of Personal Data that We May Disclose For a Business Purpose:
Your name;
Alias;
Postal Address;
Unique personal identifiers;
Online identifiers;
IP address;
Email address;
Account name;
Browsing history;
Search history;
Information regarding your interactions with websites, applications, or advertisements;
Geolocation data;
Electronic information;
Professional or employment-related information; and
Education information.
You also have the right not to be discriminated against for exercising any of the rights identified in this section. To exercise any of the rights identified in this section, please use the contact information provided below.
International Users
If you visit our websites or use our services from locations outside of the United States, please be aware that the information you provide to us through your use of our websites or our services may be transferred to and processed in countries other than the country from which you viewed our Websites or used our services, including the United States. These countries may not offer equivalent protection for your Personal Data as those available in the country from which you accessed our websites or used our services. The method we use to transfer Personal Data from the EU to the US is through the form they fill out and transfer it to our server.
If you visit our websites or use our services from the European Economic Area (“EEA”), please note that you may have additional rights with respect to the processing of your Personal Data. You may have the right to request that we provide you with access to your Personal Data. You may also have the right to request that we correct any errors relating to your Personal Data, that we erase your Personal Data, that we restrict the processing of your Personal Data, and that we provide you with a copy of your Personal Data in a structured, machine-readable format. You may also have the right to request that we provide your Personal Data to another organization.
In most instances, we process Personal Data with the data subject’s consent. We obtain your consent to process your Personal Data when you file an application. In addition to obtaining your consent to process your Personal Data, we also may process such information to provide our services to you. We may also process Personal Data where required to do so by applicable law or where it is in our legitimate interest to do so and such interests are not overridden by the data subject’s data protection rights. Our legitimate interests may include acting on your behalf to assist in the completion of your applications as you have contracted us to do, improving and developing new products and services, fighting fraud, and protecting our business interests and rights. You have the right to object to our processing of your Personal Data on the basis of our legitimate interests or to withdraw your consent to our processing of your Personal Data.
To exercise your rights, please submit a request using the contact information provided below. Please note that in some instances, we may be required by the applicable law to restrict our disclosure of your Personal Information or to retain your Personal Information after you have requested that we delete it. In such instances, we will comply with the applicable legal requirements.
If you have concerns relating to the processing of your Personal Data, please let us know using the contact information provided below. If we are unable to resolve your concerns, you have the right to file a complaint with the data protection authority where you live, work, or where you believe a breach of applicable law may have occurred.
We do not use automatic decision-making (i.e., making decisions solely by automated means without any human involvement) or profiling (i.e., automated processing of personal information to evaluate certain aspects of an individual).
If we experience a personal data breach, we will notify you and pertinent agencies of this incident in accordance with applicable legal requirements.
CONTACT US
This Privacy Policy is incorporated into our Terms of Service, and therefore governs your use of VSA Network, LLC’ services. By using VSA Network, LLC’ services on any of the covered entities, you accept the terms of this Privacy Policy. If you have any questions regarding this Privacy Policy or the practices of our Websites, please contact us by sending an email to support@immigration-support.us. You can also visit our Website at www.immigration-support.us.